How can I contact customer care?

We’re here for you! For fastest contact please email us.

You’re most likely to hear back from one of us during regular business hours, which are Monday through Friday from 8am to 4pm pacific time, but rest assured we’ll be in touch as soon as possible.

Can I change the address on my order? 

If you notice that you’ve listed the incorrect address, be sure to let us know as soon as possible. This will increase the chances that we’re able to change the address for you, though we can’t guarantee it.

Unfortunately, once an order has been processed (meaning it’s with the warehouse and/or a shipping label has been created), we are no longer able to change the address for you. Occasionally this is the case even when the ship date is days away, since catching and pulling an order requires time and labor, and is dependent upon factors like the warehouse or studio staff’s capacity. We’re so sorry in advance for the inconvenience.

If your package is shipping UPS, you can sign up for a ups account and reroute it to the correct address. You’ll be able to do this as soon as you’ve received a shipping notification from us and the package is in transit.

Can I cancel my order?

If you need to cancel your order, be sure to let us know as soon as possible. This will help ensure that we’re able to cancel the order for you, though we can’t guarantee it.

Unfortunately, once an order has been processed (meaning, it’s with the warehouse and/or a shipping label has been created), we are no longer able to cancel the order. Occasionally this is the case even when the ship date is days away, since catching or pulling an order requires time and labor, and is dependent upon factors like the warehouse and studio staff’s capacity. We’re so sorry in advance for the inconvenience this may cause.

How can I get my products featured in your Shop?

Please email us with Attn: Feature my products  Send us the name of your company a link to your website. A little about your company and the best contact information for you.